1. Press Join Now button and fill out new member form
2. Enter payment information
3. You will receive a confirmation email indicating that the order was received by the system
4. You will receive a second email with a hyperlink to enable your activation key. 
5. Click the hyperlink or copy/paste the link into your browser to activate your account.
6. Login in.

Once you have signed up for a membership account with the Spanking Community, several things need to happen in order for you to access your account.  Before anything can happen, your credit card must be verified by our system.  This is a process that happens automatically.  If there is a problem, the processing system will send you a message.  The most common problems are

1. A mistyped credit card number
2. A mistyped expiration date
3. A mistyped CSV number
4. The system is unable to match the address and phone number you entered as your billing address. 

If any of these situations arise, your credit card will not be charged and you will be given an error message. You will need to reenter the information.  If you believe that the information you have entered is correct and you are still getting an error message, you should contact your issuing bank. The issuing bank is the only place that can help resolve these types of issues.  

I did not receive the confirmation email and/or the activation email messages

If you received the activation email and were able to activate your account, everything is fine.  If you did not receive either email, this may or may not be a problem. 

1. Sometimes, albeit rarely, it can take up to 24 hours for the emails to be delivered.  In most instances the emails are delivered within the hour.  Delays are usually caused by internet traffic congestion or slowed email server processing.
2. Many people have messaging rules or spam filters in place that effectively block email from new sources.  If you have these in place, check to make sure these are not preventing you from receiving the emails. 

If neither of these apply, then you can request a new activation key from the system.  Go to the top of this page and click the link entitled "New Key Request".  You should then receive an activation email message within the hour (usually quicker, but sometimes longer).  If you do not receive the email in a reasonable amount of time, please contact us at support@spankingcommunity.com. 

I clicked the hyperlink to activate my account, but it did not work

If you do not have cookies enabled, your account will not be activated.  If you have any programs on your system that manage cookies, please consult that program's user manual for instructions for allowing a cookie from spankingcommunity.com to be placed on your system.

If you do not use any programs to manage cookies, you can enable your system to allow the spankingcommunity.com cookie without changing other settings on your computer by doing the following using Internet Explorer version 5.5 or higher.

Next, you will need to request a new key.  Go to the top of this page and click the link entitled "New Key Request".  You should then receive an activation email message within the hour (usually quicker, but sometimes longer).

I changed computers and now I cannot login

When you purchase a membership with Spanking Community, it is licensed for a single computer.  This will not prevent you from accessing the membership area with a different computer, but you will need to request a new activation key.  Go to the top of this page and click the link entitled "New Key Request". Once you request a new key, it will disable the old key.

I cannot login anymore

There are two possible reasons for not being able to login in anymore.

1. Your account expired.
2. The spankingcommunity.com cookie on your system was deleted of damaged.   Go to the top of this page and click the link entitled "New Key Request".

I have received several activation key emails, but none of them work

What has happened is that the key you have attempted to activate is not the current key.  Each new key request deactivates the prior key.  There are two options you have at this point.

1. You can wait until the last activation key email is sent and then click the hyperlink to activate the account.  This generally works best when you know how many times you requested a key. 
2. Contact support at support@spankingcommunity.com.  The support staff will clear your account of existing keys. 

I am still having problems and I do not see my issue listed.

Please contact support at support@spankingcommunity.com and explain the situation in as much detail as possible.